Restaurants

Your restaurant's reviews, answered during service.

ReplyTop picks up your Google reviews and writes a reply that mentions the dish, the welcome or the wait the customer talks about. If you wish, critical reviews wait for your go-ahead.

Start for free

What your customers write, and what the reply does with it

  • The dish

    “The tartare was perfect.” The reply picks up the dish mentioned, in its own words: proof that it was written for this review.

  • The wait

    A packed Saturday night, a dish that takes too long: the reply apologises for the wait described, without disputing it or blaming the floor staff.

  • The bill

    “A bit pricey for the portion.” The reply takes the remark seriously, without promising a discount in public.

  • Tourists

    A review in French, German or Italian gets its reply in the same language.

One review, one reply

The kind of reply ReplyTop writes. At 1 or 2 stars, it waits for your approval before going out.

Julie M.
Lovely setting, but a 45-minute wait for our mains on a Friday night, and the lamb shank arrived lukewarm. A shame, because the dessert was excellent.
Suggested replyAwaiting your approval
Hello, we are sorry about the 45-minute wait and the lamb shank that arrived lukewarm. We're glad you enjoyed the dessert, and we will look at how the kitchen keeps up on Friday nights.

Fictional example: the business, the review and its author are made up for illustration.

Set up once, then it runs

  • Autopilot on Google

    On every plan, the free one included: your Google reviews are picked up three times a day and answered within the following hours.

  • Critical reviews come to you

    At 1 or 2 stars, the reply waits for your approval. That is the default setting, adjustable business by business.

  • Your tone guidelines

    From Starter, the AI follows your guidelines in every reply: “sign on behalf of the chef”, “always stay formal”, “never promise a goodwill gesture”.

Three rules specific to restaurants

  1. No goodwill gesture in public

    A free dessert offered under one review becomes the expected reply under every one that follows. Offer a gesture in private.

  2. Never single out the team

    Do not name the waiter or the cook behind a complaint: that is settled in the kitchen, not on Google.

  3. The QR code on the table, with no rating instruction

    Asking for a review is allowed, steering the rating is not: “Your feedback means a lot to us”, never “5 stars please”.

To go further: our guide to Google reviews for restaurants.

Create my review QR code

Frequently asked questions

How much of my time does it take?
You set it up once: connect your Google profile, choose whether critical reviews wait for you. After that, you only step in on those.
Can the reply invent a dish?
No: it only picks up what the customer wrote. A review with no text gets a simple thank-you, with no invented detail.
I have several restaurants. Does it work?
Yes: the Pro plan covers up to 5 businesses, with a reply quota for each and access for your team. Beyond that, write to us.
Is it free?
The free plan replies to 5 Google reviews a month for one business, with no credit card and no time limit.

Take your evenings back. ReplyTop answers your reviews.

Connect your Google profile in a few clicks: your next reviews get their reply, without you having to think about it.

Start for free
  • 5 free replies a month
  • No credit card
  • Cancel anytime