ReplyTop picks up your hotel's Google reviews and replies in the traveller's language, mentioning the room, the breakfast or the welcome they talk about. If you wish, critical reviews wait for your go-ahead.
Start for freeThe quiet, the bed, the view: the reply picks up what the traveller noticed, without reciting the hotel's description.
A buffet praised or a lukewarm coffee: the reply thanks or apologises for what was said, and nothing else.
Complaints that get read closely: clear apologies, no argument about the facts. At 1 or 2 stars, the reply waits for your review.
A review in German gets a reply in German, a review in French a reply in French, with no translating on your side.
The kind of reply ReplyTop writes, then posts for you.
Ruhiges Zimmer mit Blick auf den Garten und ein tolles Frühstück. Einziger Wermutstropfen: Das WLAN fiel abends immer wieder aus.Vielen Dank für Ihr Lob zum ruhigen Zimmer zum Garten und zum Frühstück. Es tut uns leid, dass das WLAN abends immer wieder ausfiel; wir lassen es überprüfen.Fictional example: the business, the review and its author are made up for illustration.
On every plan, the free one included: your Google reviews are picked up three times a day and answered within the following hours.
At 1 or 2 stars, the reply waits for your approval. That is the default setting, adjustable business by business.
From Starter, the AI follows your guidelines in every reply: “sign on behalf of reception”, “never mention a room number”, “always stay formal”.
No dates, no room number, no companion's name: a public reply never confirms a stay.
A gesture is discussed in private, once the booking has been found, never under the review.
The same message to every guest, at the same moment: asking for a review is allowed, choosing whom to ask is not.
To go further: our guide to reviews for hotels.
Create my review QR codeConnect your Google profile in a few clicks: your next reviews get their reply, without you having to think about it.
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