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Every new review gets a personal reply in the customer's language.
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Customer reviews
Autopilot · Active- Pending reviews
- 3
- Average rating
- 4.3/ 5
- Replied this month
- 9
First visit and certainly not the last. Warm welcome, an inventive autumn menu and perfectly paced service. The veal sweetbreads with porcini are to die for.
Your customers expect a reply. And they notice when there isn't one.
- 89%expect the business owner to respond
- 80%would readily choose a business that replies to every review
- 42%would avoid a business that never replies
- 50%would avoid a business with generic replies
Share of the 1,002 US consumers surveyed by BrightLocal in February 20261.
It replies on its own. Within hours.
Three times a day, weekends included, ReplyTop checks for new reviews and drafts their replies. Each one goes out about an hour later, without you opening the app.
Discover how it worksConnect your Google profile
Sign in with Google and pick your establishments: nothing to install, no password to share.
Never a canned reply
Every reply picks up a detail from the review and varies its wording from one reply to the next.
It writes like you. Because it has read your replies.
Every review gets its own reply, which ReplyTop writes and then posts for you. From Starter, it also takes on your voice, learned from the replies you have already posted, and follows your instructions.
The ReplyTop voice
With no setup at all, ReplyTop replies like a shopkeeper taking two minutes: two or three plain sentences, one detail from the review, nothing made up and nothing canned.
- Posted on its own, about an hour after each review check
- In each customer's language
- If you wish, 1- and 2-star reviews wait for your go-ahead
Google reviews · Épicerie Aldéric
Fictional example: the shop, its customers, their reviews, and Léa's replies and instructions are made up for illustration.
ChatGPT misses the point. ReplyTop answers the review.
Without strict instructions, ChatGPT delivers a stock reply, or follows your annoyance all the way to disputing the customer. Here is what it writes, with the simplest instruction, then with an annoyed owner's. ReplyTop, on the other hand, is built for one thing, your reviews, and its rules are already written.
Google reviews · Épicerie Aldéric
Ordered a gift hamper: it arrived two days late, without the little note I had asked for.
Pasted into ChatGPT
Its reply, as is, ready to paste under the review.
Instruction: “Reply to this Google review”
Thank you for your feedback.1 We’re truly sorry that your gift hamper arrived later than expected and that the personal note you requested was missing. We understand how disappointing this must have been2, especially when sending a gift is meant to be a special experience. Please accept our sincere apologies. We take your comments seriously and will review what happened with our team to help ensure this doesn’t happen again. We would appreciate the opportunity to make things right.3
- 1The call-centre opening found under countless reviews.
- 2Stock empathy that would fit any complaint.
- 3A vague offer: nothing says what “making things right” means.
ReplyTop
No settings, free plan included.
Instruction: none. ReplyTop reads the review and replies.
Hello, we are sorry about the two-day delay and the missing note in your hamper. We will check what happened with your order.
- It answers what the review says, the delay and the missing note, in two sentences. Nothing made up.
- Nothing typed in a moment of annoyance: it does not dispute the rating or lecture the customer.
- It picks up your reviews and replies on its own, without reusing a phrase from your last hundred replies.
ChatGPT replies obtained on November 2, 2026 at chatgpt.com, without an account, each in a new conversation, and reproduced as is; the highlighted passages are our reading. Its replies can change from one try to the next. The shop and the review are fictional. ChatGPT is a trademark of OpenAI, not affiliated with ReplyTop.
You stay in control. Whenever you want.
Critical reviews can wait
To approveIf you wish, 1- and 2-star reviews wait for your approval before anything is posted.
In the customer's language
French, English, Spanish, German, Italian or Portuguese: the reply follows the language of the review.
Your instructions to the AI
From StarterTone, signature, key phrases: every reply follows your guidelines.
All your establishments
ProUp to 5 establishments on Pro, each with its own settings.
Your team
ProInvite colleagues as editors or readers, establishment by establishment.
Trustpilot too
From StarterThe Chrome extension writes your replies and posts them on Trustpilot, right from your reviews page.
What you gain. Backed by the numbers.
Time back every week, a reply for every customer, and a better-kept Google profile.
The time you get back
Read the review, find the right tone, write, publish: every reply takes a few minutes. On autopilot, ReplyTop handles it.
Set the sliders to match your business.
Faster than your customers expect
81% of US consumers expect a response within a week1. On autopilot, yours is live within hours.
What your replies change on Google
Google keeps its algorithm confidential. Here is what we do know, with sources.
You reply to every review
Google itself lists “Respond to reviews” among its tips to improve your local ranking2.
More reviews follow
Hotels that start replying receive 12% more reviews, and fewer negative ones3.
Your ranking can climb
“More reviews and positive ratings can help your business's local ranking,” Google writes2. And 47 experts attribute 20% of Google Maps ranking to reviews4.
An illustration, not a promise: Google also ranks by relevance and distance, and a better position can't be requested or bought2.
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Questions? Here are the answers.
Quick answers about how ReplyTop works.
Take your evenings back. ReplyTop answers your reviews.
Connect your Google profile in a few clicks: your next reviews get their reply, without you having to think about it.
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Sources of cited studies
- 1.BrightLocal, Local Consumer Review Survey 2026 (opens in a new tab), February 11, 2026. Survey of 1,002 US consumers conducted in February 2026.
- 2.Google, Tips to improve your local ranking on Google (opens in a new tab), accessed September 29, 2026. Official Google Business Profile help page.
- 3.Davide Proserpio, Georgios Zervas, Online Reputation Management: Estimating the Impact of Management Responses on Consumer Reviews (opens in a new tab), Marketing Science 36(5), 645–665, 2017. Peer-reviewed journal. Data: hotel reviews and managers' responses.
- 4.Darren Shaw, Whitespark, Local Search Ranking Factors 2026 (opens in a new tab), November 6, 2025. Survey of 47 local search experts scoring 187 factors. These are expert estimates: Google does not publish these weightings.
- 5.Darren Shaw, Whitespark, 10 Common Local SEO Myths Debunked (opens in a new tab), August 27, 2025. Article by the author of the Whitespark survey, reporting his own test of keywords in review replies.
- 6.Google, Tips to get more reviews (opens in a new tab), accessed September 29, 2026. Official help page, section "Tips to write better review replies".